Last Updated: June 21 2025
Gentle Moving Inc. (“Gentle Moving,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, maintain, protect, and disclose your information when you:
gentlemoving.net or any other website we own and control (collectively, the “Websites”);Please read this Policy carefully. By accessing or using the Services you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, your choice is to refrain from using the Services.
We have appointed a Data Privacy Officer (“DPO”) to oversee questions regarding this Privacy Policy. To exercise any of the rights described below, or for other privacy-related enquiries, please contact:
Gentle Moving Inc.—Attn: Data Privacy OfficerOur Services are not intended for children under 16, and we do not knowingly collect personal data from anyone under 16. If you believe that we have information about a child, please contact us so we can delete it promptly.
“Personal Data” (or “personal information”) means any information that identifies, relates to, describes, or could reasonably be linked to a natural person.
| Category | Examples (illustrative) |
|---|---|
| Identity Data | Name, alias, date of birth, driver’s license number |
| Contact Data | Physical address, e-mail, phone, emergency contact |
| Shipment & Transaction Data | Pick-up/delivery addresses, inventory lists, signatures, service orders, payment history |
| Financial Data | Card or bank details, billing address, tax ID |
| Technical Data | IP address, browser type, operating system, device IDs, log files |
| Usage Data | Pages viewed, time on site, clicks, referring URLs |
| Marketing Preferences | Opt-in/opt-out status, preferred channels |
We also create Aggregated Data (statistical or demographic information that cannot reasonably identify you). Aggregated Data is not Personal Data unless we combine it with other information that identifies you.
We do not intentionally collect “special categories” of data (e.g., race, religion, biometric or health data) or information about criminal convictions.
| Source | Typical Method |
|---|---|
| Direct interactions | Quote requests, booking confirmations, e-mails, phone calls, claims forms |
| Automated technologies | Cookies, web beacons, pixels, SDKs in our apps |
| Third parties | Payment processors, analytics providers, advertising networks, background-check vendors (for certain storage services) |
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| Purpose/Activity | Types of Data | Lawful Basis* |
|---|---|---|
| Register you as a customer and create an account | Identity, Contact | Contract |
| Provide, price, schedule, and complete moving, packing, or storage services | Identity, Contact, Shipment & Transaction | Contract |
| Process payments, fees, and refunds; prevent fraud | Identity, Contact, Financial, Transaction | Contract; Legitimate interest |
| Send status updates, invoices, policy or Terms changes | Identity, Contact | Contract; Legal obligation |
| Respond to questions, reviews, insurance claims, or disputes | Identity, Contact, Shipment & Transaction | Legitimate interest |
| Improve our Websites, Services, and marketing; run analytics | Technical, Usage | Legitimate interest |
| Market our own services via e-mail/SMS (with opt-in) | Identity, Contact, Marketing Preferences | Consent |
| Comply with legal or regulatory obligations (tax, bookkeeping, insurance) | All relevant | Legal obligation |
*“Contract” = processing necessary to deliver the Services you request. “Legitimate interest” = our normal business interests that do not override your rights. “Consent” = you have given explicit permission (which you can withdraw at any time).
We use first- and third-party cookies, pixels, and local storage objects to remember your preferences, keep you signed in, measure website traffic and performance, and serve relevant ads. For details, see our separate Cookie Policy (accessible in the Website footer).
We will use your Personal Data only for the purposes we collected it unless we reasonably determine that we must use it for another compatible purpose. If we need to use it for an unrelated purpose, we will notify you and explain the legal basis.
We never sell your Personal Data. We disclose it only in these circumstances:
We may share Aggregated Data (which cannot identify you) without restriction.
We maintain administrative, technical, and physical safeguards designed to protect Personal Data, including encryption in transit, tokenization of payment data, role-based access controls, background checks for employees with data access, and regular penetration testing and security audits. No system is 100 % secure. You are responsible for keeping any passwords confidential.
We keep Personal Data only as long as necessary to deliver the Services, satisfy legal, accounting, and insurance requirements, and resolve disputes. Retention periods vary by data type and jurisdiction but generally range from 6 months to 7 years after your last interaction with us.
We are headquartered in the United States. If you access the Services from outside the U.S., your information may be transferred to—and stored or processed in—countries that may not provide equivalent data-protection laws. Where required, we rely on Standard Contractual Clauses or other approved safeguards.
Depending on where you reside, you may have the right to request access to, correct, or delete your Personal Data; restrict or object to certain processing; withdraw consent; receive data in a portable format; or lodge a complaint with a supervisory authority.
If you are a California resident, the California Consumer Privacy Act (CCPA, as amended by the CPRA) grants additional rights. Please review our dedicated California Privacy Notice at gentlemoving.net/privacy-policy-ca for details.
If you reside in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the GDPR or UK GDPR. You may contact our DPO (details above) or your local data-protection authority.
We may update this Privacy Policy periodically. If we make material changes, we will post the new version on our Websites and revise the “Last Updated” date. Your continued use of the Services after any update constitutes acceptance of the revised Policy.
Disclaimer: This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Regulations may vary by jurisdiction. Consult qualified counsel to ensure your organization’s compliance.